FAQ | Face by Trace MUA
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FAQ

The Answers You Need

Where are you located?

My studio is located in Mattapan Mass.

 

By appointment only, no walk ins at this time!

 

Proof of my license and  business certificate is available.

Is a deposit required?

Yes,  deposit or full payment will be REQUIRED when booking online. Other forms of payment are available when booking offsite.

 

No deposit no guaranteed service.  

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For larger events/services a 45% deposit is required or no service.

 

*Please Note: The total payment is due 7 to 14 days before the event*

Am I allowed to bring anyone with me?

No, you are not allowed to bring extra people with you. Unless they are being serviced.


*Absolutely no children are allowed. Due to Covid-19 we still have respect social distancing*

Is there a late fee?

No, I will give a 15  minute grace period, after that your appointment is automatically cancelled.  

 

*Please Note: Your deposit is nonrefundable*

Is there a cancellation fee?

Deposits are non refundable

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CANCELLATION 

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Cancellations must be made 48 hours in advance via email, text, or phone call. If cancellation is made within 48 hours, half of the full payment paid will be refunded. However all deposits are non refundable.

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Bridal / Large Event Cancellation Policy

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Cancellations must be made at least 14 days prior to the reserved date. Bridal deposits are non-refundable or non-transferable. However, if there was a full payment made, than half of that will be refunded. 

How much notice is needed for cancellation?

At least  24 to 48 hours single services. 

(Please note that your deposit is nonrefundable)

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At least 14 days for larger events 

(Deposits are non-refundable or non-transferable. However, if there was a full payment made, than half of that will be refunded)

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Being that emergencies do happen, let me know as soon as possible.

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If any event that Face by Trace MUA has to cancel, deposit will be refunded! 

 

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What types of products do you use?

I use a variety of products, most are top brands like; Nars, ABH and Lancome. Majority of my products are cruelty free. For a more in depth product list you can contact me directly.

How do I book an appointment with you?

There are a few ways to contact me 

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Book online: 

Email (facebytracemua@gmail.com)

 

Please Note! For DM appointments, I need your full name, number, email and a deposit. 

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How do I book for large events like weddings and or fashion shows?

A consultation is needed for further information and accurate pricing.

 Do you charge for travel? 

Yes, I charge $2.00 per mile in the state of Massachusetts.

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There has to be 2 or more people being serviced.

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Anything outside of Massachusetts a flat fee will be applied.

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Keep in mind! You are responsible for any parking fees. That can be added to the remaining balance.

 

Due to the lingering Pandemic home visits will be limited. 

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*Please limit the amount of people in our workspace, thank you in advance*

Do you travel out of state?

Yes, it is the responsibility of the person who is booking the service, to cover the travel fees (ex: Flight and hotel).

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Out of state a flat fee would be applied to the final bill!

Do you offer discounts for large parties?

As of right now I do offer a bridal package, please check the "Book Online" for more information.

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We also have a Photoshoot option but that is $75 per hour and the minimum required is 4 hours. 

Are lashes provided?

Yes, standard lash strips are included with the service Natural, Wispies and Demi Wispies. 


Mink lashes are available for purchase at a discounted price during service for $10!

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*Please Note: The price will not change if you decline the lashes provided or if you bring your own.*

Should I bring anything?

If you would like to use your own products that is allowed. However, the price does not change. I want my clients to be as comfortable as possible.

What are your forms of payment?

I accept 
Cash (remaining balance only)
Debit/Credit - Square - Facebytracemua 
PayPal - facebytracemua
Cash App - $tracefacemua
Venmo - FacebyTraceMUA

Zelle - 857-308-6386

Are you on Social Media?

Facebook.com/facebytracemua 

Instagram - @facebytracemua & @lashedbyfbt

TikTok - facebytracemua

Snapchat - tracefacemua 

Twitter - @tracefacemua

Youtube - FaceByTraceMUA

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Do I need to sign anything?

Yes, consent forms need to be signed depending on the service including photography use.

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BRIDAL CONTRACT

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When booking for a bridal package, a contract is required to be signed. A 45% deposit is required to secure your desired date. The remaining balance is expected 7-14 days before your booking date. NO EXCEPTIONS.  

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Same goes for large events such as Fashion shows and or Photoshoots.

FAQ: FAQ
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