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FAQ

The Answers You Need

 

Where are you located?

I have a few options for my clients. I am a traveling MUA so I come to you, I also work out of Starlines (located in Brockton & Stoughton )  and Perfect 10 Unisex salon


*Please note if you want me at any of the salons mentioned, you have to book through them* Working on a new location 2020.

Is a deposit required?

Yes, a 20% non refundable deposit is required to hold your date. Some Deposits may be larger depending on the service.

Am I allowed to bring anyone with me?

No, you are not allowed to bring extra people with you, Unless they are being serviced as well. *there are certain exceptions, please confirm with me before hand*

Is there a late fee?

You have a 15 min grace period before your appointment is automatically cancelled. No additional fee 


*Please note that your deposit is non refundable*

Is there a cancellation fee?

No, there isn't a cancellation fee. Just please be aware that your deposit is non refundable.

How much notice is needed for cancellation?

24 hour notice is preferred, being that emergencies do happen so letting me know as soon as possible.


*Please note that your deposit is non refundable*

What types of products do you use?

I use a variety of products, most are top brands like; Laura Mercier, ABH and Lancome. Majority of my products are cruelty free. For a more in depth product list you can contact me directly.

How do I book an appointment with you?

There are 3 ways to do so, calling me directly, email (facebytracemua@gmail.com) or book online.

How do I book for large events like weddings and or fashion shows?

A consultation is needed for further information and accurate pricing.

 Do you charge for travel? 

Yes, I charge .57 cents per mile for locations under 15 miles out of Boston. Anything over that will require a flat fee.

Do you travel out of state?

Yes, however it is the responsibility of the person who booked me to cover my travel fees (ex: Flight and hotel).

Do you offer discounts for large parties?

I do offer a bridal package, please check the "Book Online". For other events such as photo shoots, fashion shows there isn't any at this time. However there are deals that take place throughout the year.

Are lashes provided?

Yes, with the exception of mink lashes those are an additional charge.

Should I bring anything?

If you would prefer to use your own products that's fine, I want my clients to be as comfortable as possible.

*Please note that the price given does not change*

What are your forms of payment?

I accept Cash, Debit/Credit, Apple pay, Cash app, Circle pay, Venmo, Paypal and Square.